FAQ and troubleshooting
Short answers to the common issues. Yours is not here? Contact us and attach a screenshot.
Claude
I added the connector, but Judaro does not answer in the chat.
In the chat itself, open the connectors list and tick Judaro. New chats will have it ticked already.
Claude shows "Couldn\u2019t reach the MCP server".
Usually a momentary hiccup or an inexact address. Make sure the address is exactly https://mcp.judaro.com/mcp, no spaces, and try again.
"Authorization with the MCP server failed", or it worked and then stopped.
The sign-in token expired. Under Customize then Connectors click Disconnect next to Judaro, then Connect and sign in again. This solves most cases.
The plugin install fails asking for git.
You do not have to install git. Switch to the Claude.ai tab on the Claude page and add the connector, same knowledge.
A free account blocks adding it.
Free accounts are limited to one custom connector. If one exists already, remove it or upgrade.
Got an error with an id starting with ofid_?
Copy the id and include it when you contact us. It lets Anthropic trace the exact failure.
ChatGPT and Codex
No Plugins entry in the sidebar, or no plus button.
Flip Developer mode on once, under Settings then Apps then Advanced settings. On an organization account the admin may need to allow it first.
The plugin is installed, but ChatGPT does not use it.
Open a new chat, plugins do not load into running ones. If still not, click the plus next to the composer and pick Judaro for the chat.
It worked for a moment, then became unavailable.
A known flakiness on OpenAI\u2019s side. Disconnect and reconnect on the Plugins screen, and if it repeats try another browser or an incognito window.
What to pick under Authentication?
OAuth. Judaro requires sign-in, so No Auth will not work.
Gemini
I do not have Custom apps for Spark.
It needs a personal Google Account with a Google AI subscription, not an organizational one, and Keep Activity turned on. Google is also rolling it out gradually, try again in a few days.
Connected, but Judaro does not answer.
Type @ in the chat and pick Judaro, and make sure its toggle is on in the Connected Apps screen.
Account and access
Connected, but answers come back "no access" or with no domains.
You probably signed in with a different email than the one registered with us. Disconnect and sign in again with the registered one. Not sure which email is registered? Contact us.
Want another domain opened?
Contact us, that is all it takes.
What actually reaches you from my chat?
Only the requests the tool makes, and everything is read-only. Full details on the Permissions page.